Fix My Berry

If you have deleted a number in your Call Logs that is not associated with your Address Book:

On your BlackBerry homescreen:

• Hold down the ALT key and type LGLG
• Press Menu and then Options
• Scroll down into the event list
• Press Menu and “Hide all Types“
• Scroll down and Highlight PhoneApp
• Press Menu and press Toggle Filter
• Menu > Save

Now, you will see a lot of what appears to be gibberish. This shows all calls and numbers to the phone.

You need to dig through to find the deleted number. When you find it, select the entry and it will show the full number.

Thanks to Thatzmister2u @ BlackBerryForums.com for this FAQ content.

Okay, lets imagine the image to left is your blackberry…

Now that you’ve stopped crying; read on:

Do NOT attempt to turn on your BlackBerry.

Remove the battery immediately!!

Leave the plastic casing covering the back on the BlackBerry OFF.

Let the device dry in a warm place for 3 to 5 days, open and with the battery out.

Place the BB in a sealed container with UNcooked rice, and then leave it to dry in some of these suggested areas:

• If the device is warm, let it cool to room temperature.
• On top of a TV cabinet or CRT, LCD or plasma monitor.
• On top of a cable TV/Satellite converter box.
• On the dashboard of your car on a sunny day.

Getting a device like a Blackberry wet is always risky business. The are no guarantees that drying the device out will bring it back to life.

If the BlackBerry Pearl’s memory is at or near capacity the handheld will begin to delete the oldest Call Log and Text Message (SMS) entries in an effort to free up memory space.

In order to prevent this, free memory must be increased. NOTE: Saved messages will not be deleted.

Determine the Amount of Free Memory on the BlackBerry

On your BlackBerry, go to Options > Status. That will show your amount of free memory.

If the amount of free memory available on the handheld is 0 (zero), the amount of free memory must be increased to prevent the handheld from auto deleting call log entries and messages.

Suggested Ways to Increase Free Memory

Reduce Allocated Media Memory

• Scroll to and select the Media icon.
• Select the Pictures icon.
• Select the Device Memory icon.
• Press the Menu key, select Options.
• Change the Device Memory Limit to 12MB.
• Press the Menu key, select Save.
• Hard Reset the BlackBerry.
    

Reduce Calendar Keep Appointments to 60 days or less

• Scroll to and select the Calendar icon.
• Press the Menu key, select Options.
• Scroll to and select Keep Appointments.
•  Select the desired amount of time to keep appointments.
• Press the Menu key, select Save.
•  Hard Reset the BlackBerry.

Reduce the amount of time Messages are kept on the handheld.

• Scroll to and select the Messages icon.
• Press the Menu key, select Options.
• Select General Options.
• Scroll to and select Keep Messages.
• Select the desired amount of time to keep appointments.
• Press the Menu key, select Save.
• Hard Reset the BlackBerry.

Clear Cache and Cookies

• Scroll to and select the Browser or Media Net icon.
• Press the Menu key.
• Select Options.
• Select Cache Operations.
• Select Clear History.
• Note: Clear History will no longer appear once it has been selected.
• Hard Reset the BlackBerry.

Delete Unused Languages

• Note: If deleting both the unused languages and the sample video wait to restart the device until both processes have been completed
• Scroll to and select the Settings icon.
• Select the Options icon.
• Select Advanced Options.
• Select Applications.
• Scroll to and highlight each of the unused languages under the Input Support and Language and Input Support subheadings.
• Press the Menu key.
• Select Delete.
• Select Delete.
• When prompted to Restart select No until all unused languages are deleted.
• NOTE:Repeat steps 4-8 until all unused languages are deleted then select Yes when prompted to restart.
• Hard Reset the BlackBerry.

Delete Sample Video

• Note: If deleting both the unused languages and the sample video wait to restart the device until both processes have been completed. The sample video is the pre-installed video for the blackberry and is ~2.2MB in size.
• Scroll to and select the Settings icon.
• Select the Options icon.
• Select Advanced Options.
• Select Applications.
• Scroll to and highlight “Blackberry Sample Video”.
• Press the Menu key.
• Select Delete.
• When prompted to Restart select Yes.
• Hard Reset the BlackBerry.

Change Call Log Options

• Scroll to and select the Phone icon.
• Press the Menu key.
• Select Options.
• Select Call Logging.
• Select either Missed Calls or None.
• Hard Reset the BlackBerry.

I’m going to attempt to consolidate into this one post as much basic troubleshooting tips as I possibly can. Some of these simple steps may save you much frustration and time on the phone waiting for your wireless service providers technical support department.

First step to take if device is having problems?

• The first step is to pull the battery out of the device and leave it out for about 30 seconds. This will clear the internal memory and will solve many, many issues.
  • Leave the BB powered ON.
  • Pull the battery
  • Leave it out for 30 seconds
  • Replace battery and let device boot
  • See if the problem has been resolved

How do I reset my BlackBerry?

Differences between hard, soft, and master resets

Resetting the BlackBerry device is a useful way to resolve issues and is usually the first step in troubleshooting the BlackBerry device. Knowing the differences between a hard, soft, double-soft, and master reset ensures that the correct troubleshooting method has been chosen.

Note: Backup all applications before resetting the BlackBerry device using the Backup and Restore tool on the BlackBerry Desktop Manager.

Performing a SOFT reset on the BlackBerry device

• Performing a soft reset stops all applications on the BlackBerry device by pressing the ALT+RIGHT SHIFT(CAP)+DELETE keys. A soft reset re-establishes communication between the BlackBerry device and the computer.

Note: This does not apply to the BlackBerry® Pearl™ smartphone.

Performing a DOUBLE-SOFT reset on the BlackBerry device

• Performing a double-soft reset stops all applications on the BlackBerry device and is nearly the equivalent of a hard reset. Timing however is critical. Perform a soft reset by pressing the ALT+RIGHT SHIFT(CAP)+DELETE keys. The screen will go blank. When the screen is no longer black, press the ALT+RIGHT SHIFT(CAP)+DELETE keys again. You should then see another blank screen followed by an hour glass.

Note: This does not apply to the BlackBerry® Pearl™ smartphone.

Performing a HARD reset on the BlackBerry device

• The first step in troubleshooting a network, software or hardware error is often to perform a hard reset. With Java® based devices, this is accomplished by removing the battery, while the BlackBerry device is powered on. Hold the battery out for about 30 seconds, and replace. The BlackBerry device will reboot.

Note: A hard reset on a C++ based device is accomplished by pressing the Reset button.

Note: To perform a hard reset on a RIM models 850, 857, 950, or 957 device, insert the end of a paperclip inside the small hole on the back of the handheld.

Reasons to perform a hard reset

The following shows the possible reasons for performing a hard reset on a BlackBerry device.

Network Issues

• Handheld displays an X beside the coverage indicator.
• Handheld displays GSM (Global System for Mobile Communication) or lower case gprs (General Packet Radio Service) as the network status indicator.
• User is unable to send or receive messages on the handheld.

Software Issues

• User receives an error code on the handheld.
• Applications do not appear to be functioning correctly.
• Desktop Manager is stuck at “working” status when the handheld is connected.
• Bluetooth is not detected.

Hardware Issues

• Handheld display is hard to read. For example, the display shows lines obscuring text.
• Keypad is not functioning correctly. For example, keys do not work, the trackwheel is not functioning correctly, or the handheld does not turn on.

Performing a MASTER reset

• The master reset feature is not available on the BlackBerry device and is only applicable to selected manufacturer devices.
• A master reset removes all user-installed applications and data, including BlackBerry Connect software. For more about master resets, contact your service provider.

How to wipe ALL personal data from a BlackBerry device?

NOTE: This does NOT delete the Operating System from your BlackBerry.

• This wipe will remove ALL personal data (contacts, memos, calendar appointments, settings, preferences, etc.) from the device.
• The device will still work for you or your next user.
• This wipe will NOT delete most Third Party Applications. (unless the option is selected when processing the wipe).

90xx series, 87xx series, 81xx series, 83xx series, and 88xx series:

Go to Options

 

 

 

 

Select Security Options

 

 

 

 

Select General Settings

 

 

 

 

Hit menu key and select Wipe Handheld

 

 

 

 

Click on Continue

(Optional: enable checkbox to remove all third party applications)

 

 

 

Type in the word “blackberry” to complete process

 

 

 

71xx series, 72xx series, 75xx series, and 77xx series: (sorry, no pics)

Option 1

• Go to Options
• Select Security Options
• Select Content Protection
• Hit menu key and select Wipe Handheld

Option 2

• Set a password under Options >> Security >> Password and save it
• Enter that password incorrectly 10 times….
• After you enter it wrong 10 times it will wipe out all the data.

How do I wipe the BlackBerry using Jl Cmder(JavaLoader Commander)?

Pre-Wipe Tasks

• Download and install Jl_Cmder to your PC ( Click here to download Jl_Cmder )
• Make sure ALL your data (contacts, appointments, memos, etc) are backed up or synced before proceeding! This will wipe everything off of the device.
• Make sure you have the latest version of both Desktop Manager and the Handheld OS installed on your PC.
• From the PC navigate to c:\program files\common files\research in motion\apploader and delete the file vendor.xml.
  • Note: If you have never installed the Handheld OS before then the vendor.xml file will not be on the PC and you can skip this step.
• Plug the device into the PC using the USB cord and make sure Desktop Manager is closed.
• Remove the battery from the device

Wipe The Device

• Wipe the device using Jl_Cmder (JavaLoader Commander).
  • Note: This may take several attempts to connect to the device, so keep trying until it connects and wipes.
• The device will reboot to a white screen with a ‘507′ error. 

If the device will not connect and wipe after several attempts ,then follow next steps:

• Disconnect the device from the PC, begin Command Line Tasks process.
• Start a Command Prompt in DOS from the PC (Start >> All Programs >> Accessories >> Command Prompt)
• Change the directory to: C:\Program Files\Common Files\Research In Motion\AppLoader
  • To navigate to this directory follow instructions below:
    • From C:\ prompt type:
    • cd Program Files <hit enter>
    • cd Common Files <hit enter>
    • cd Research In Motion <hit enter>
    • cd AppLoader <hit enter>
• Make sure Desktop Manager is not running
• Connect BlackBerry to the PC
• Enter the following command in the Command Prompt window: loader.exe /nojvm

Installation

• The Application Loader Wizard window will open
• Click on Next
• You will get a drop down list with the COM ports and one USB port entry
• Select the one which says USB:UNKNOWN. If you do not see USB:UNKNOWN or USB:BBPIN, then follow instructions listed below:
  • Disconnect the device from the PC.
  • Keep the Application Loader Wizard window open
  • Remove the battery and put it back
  • While the red led is on, reconnect the device to the PC. The led will only stay on for a few seconds
  • When USB:UNKNOWN appears in the drop down list, you need to immediately select Next
  • The loader should now connect to your device and you will be able to reinstall the OS

Install OS and Restore

• Open Desktop Manager and select Application Loader
• Install the OS by following the prompts and selections
• The device will reboot. It can take up to 15 minutes for the 1st boot
• Restore the previously made backup or re-sync
• Install the battery back into the device and unplug from the PC.

 

 

Occasionally the input language icon will appear in the top right hand corner of any screen that requires typing. Most users find it annoying, and in the case of some applications, it covers information, other icons or avatars.

By pressing the short cut keys ALT and then Enter, the input language icon is supposed hide. Unfortunately, some users are reporting the the icon is being quite stubborn and refusing to go away.

Some research on the subject reveals that there is no easy fix. But it can be resolved by the following:

•  
  •  
    • FYI: The resolution requires the a back up on the PC must have been saved before the input language icon became an issue.

Step One: Wipe the Handheld device:

• On the BlackBerry device; go to Options.
• Select Security Options.
• Select General Settings.
• While in the General settings screen, press the Menu button.
• Select Wipe Handheld from the list and follow the prompts to clean out the device and reset the manufactuers defaults.

Step Two: Selective Restore of databases

• On the PC; open Blackberry Desktop Manager and connect the BlackBerry device.
• Click on Back Up and Restore option.
• Click on the Advanced button.
• Click on File and select Open from the drop down options.
• Locate the Back Up file required and Open.
• In the computer databases window, select the very first file. Press and HOLD the shift button down on the keyboard. Scroll down to the very bottom of the list and select the very last file in the list. This will highlight all the files in the computer databases window. (You can release the shift key now as well, lol)
• Scroll through the computer databases list and locate Input Method Switcher Option. Press and hold the Ctrl button on the keyboard and select this option. It is no longer highlighted.
• Click on the >> button in the middle of the screen. This will restore and move the computer databases over to the device databases (without the Input Method Switcher Option) and hopefully will resolve the issue.

Sometimes there are issues with the BlackBerry devices that can be easily remedied before resorting to an OS reload. Simple troubleshooting steps may resolve alot quicker and with less hassle. 

After these troubleshooting steps have been completed and if the issue is still not resolved, contact your wireless service provider first before attempting the OS reload. Most providers have a technical support department that may have additional insight into the issues you are having.

And of coarse, if all else fails, process the OS reload…

Issue	Symptoms	Questions To Ask
		Possible Resolution Steps
Microphone	No one can hear when a call is placed out. No one can hear when a call is received.	Can the user be heard the other side? Can calls be made with a headset?
		Test the SIM card in another device. If the issue resolves it may be hardware related. If not resolved, try a hard reset by removing the battery while the BlackBerry is still powered on. Leave the battery out of the device for about 10 seconds. Put the battery back into BlackBerry. The device will “boot up” when battery is placed back inside.
Speaker	Speaker phone cannot be turned on during a call.	Is the user able to enable speaker during a call but cannot hear from it?
		Try plugging a headset into the headphone jack and removing it. There are scenarios where the Blackberry device may think that there is a headset plugged in. By plugging in a headset and then removing it may prompt the device to fix the issue. If not resolved, try a hard reset.
Trackwheel Escape button Keys on keypad	Trackwheel is stuck or is loose when scrolling. Escape button stuck or very loose and have to press hard. Keys on keypad won’t work when depressed or have to pressed hard	Are there keys that work while others don’t? Are the buttons broken?
		Try cleaning trackwheel by rolling it over a damp cloth and then work trackball until moves more freely. If not resolved, try hard reset.
Display	Discoloring Rainbow marks on the screen Faded lettering when looking at the display Yellow spots on the screen
		Process a hard reset.
Headset	Cannot hear anyone through the headset.	Can user BlackBerry fine without headset.
		The issue could be with actual headset. Try plugging another headset into BlackBerry device or try plugging headset into another Blackberry. (The idea is to determine is the headset is defective or if the issue is with the BlackBerry device). If not resolved, try hard reset.
Low volume	The sound quality is very poor when on a call.
		While on the call, try to adjust volume using volume control button. If not resolved, try hard reset.
Static	Static noise when on a call	Is static happening everywhere or one location?
		One location: possible network outage. Everywhere: Try placing SIM card into another BlackBerry device to replicate issue or try placing another SIM card in their device. (The idea is to determine is the SIM card is defective or if the issue is with the BlackBerry device). If not resolved, try hard reset.
Battery	Battery drains Battery does not charge	Is Wi-Fi being left in enabled status? Is Bluetooth being left in enabled status? How is device being charged?
		Turn off Wi-Fi or Bluetooth when not in use. (Leaving these enabled will drain battery quicker.) Charge BlackBerry device with wall outlet charger. (More efficient than charging with USB cable.) Try another battery in device or vise versa. (The idea is to determine is the battery is defective or if the issue is with the BlackBerry device.) If not resolved, try hard reset.

The following lists knowledge base articles that discuss errors that can occur during the wireless enterprise activation process:

Enterprise activation stage – Activation

• The BlackBerry smartphone generates an ETP.DAT message and sends it over the wireless network to the BlackBerry smartphone user’s mailbox:
  • BlackBerry smartphone displays ‘An error has occurred.  Please contact your administrator’
  • BlackBerry smartphone continually shows Activating or Retrying during the enterprise activation process
  • BlackBerry Enterprise Server is not responding or an error has occurred
• Enterprise activation process stops at Activating or Retrying status:
  • Enterprise activation process stops responding at Activating stage
  • Enterprise activation process stops at Activating or Retrying status
• User not started error:
  • Open Database(s) failed. User not started
  • User <BlackBerry_smartphone_user_name> not started

Enterprise activation stage – Verifying encryption

• The BlackBerry Messaging Agent generates a new permanent encryption key and sends it to the BlackBerry smartphone:
  • Activation error: Contact Service Administrator

Enterprise activation stage – Receiving services 

• The BlackBerry Policy Service receives a request to generate service books and then sends an IT policy update to the BlackBerry smartphone:
  • IT Policy Rejected
• Enterprise activation process stops at Waiting for services status:
  • Wireless enterprise activation stops responding
  • BlackBerry smartphone stops responding at Waiting for Services stage
  • Please Contact Your System Administrator error appears during enterprise activation process
  • Enterprise activation process stops responding
  • Enterprise activation process stops responding at Waiting for Services

Enterprise activation stage – Slow Synchronization

• The BlackBerry smartphone can now send and receive messages. If wireless organizer data synchronization and wireless backup are configured, the appropriate organizer data is sent to the BlackBerry smartphone:
  • Enterprise activation process stops at 0% of the slow synchronization process
• Slow synchronization process stops responding at Initializing stage:
  • Slow synchronization process does not start
• Enterprise activation process stops during slow synchronization stage:
  • Enterprise activation process stops during the slow synchronization process

Links are directed to the BlackBerry Technical Solution Center

How to process a clean reload of BlackBerry Device Software using the Application Loader:

• What you will need:
  • BlackBerry Desktop Manager 4.1 and later
  • BlackBerry smartphone

Warning: You should not install BlackBerry Device Software that is earlier than the version installed on the BlackBerry smartphone. In doing so you could cause the BlackBerry smartphone to malfunction.

Advisory: Before proceeding, make sure that the latest version of BlackBerry Device Software is installed on the computer by completing the following steps:

1. Open BlackBerry Desktop Manager.
2. Click Help.
3. Select About Desktop Manager from the menu and click the Device Software tab.

Confirm that the BlackBerry Device Software displayed is the latest version currently available from the wireless service provider.

Back up the BlackBerry smartphone before proceeding:

BlackBerry device users can perform a full or selective backup of the data using the Backup and Restore tool in BlackBerry Desktop Manager by completing the following steps:

1. Connect the BlackBerry device to the computer running BlackBerry Desktop Manager.
2. Open BlackBerry Desktop Manager.
3. Double-click Backup and Restore.
4. Select Backup to perform a full backup or select Advanced to perform a backup of specific databases.
5. Choose a location to save the backup file, then click Save.

Blackberry Software installation process:

To perform a clean install of the BlackBerry Device Software using BlackBerry Desktop Manager 4.1 – 4.3, perform the following steps:

1. Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
2. Double-click Application Loader.
3. Click Next to start the installation process.
4. Type your BlackBerry smartphone password, if prompted, and click OK.
5. Click the check boxes next to the names of the applications you want to load, and then click Next.
6. Click Advanced, and then click the check boxes beside Erase all application data and Erase all currently installed applications.
7. Click Next.
8. Click the check box next to Do not automatically backup the application data during the loading process (if prompted).
9. Clear the check box next to Backup and restore applications installed wirelessly (if prompted).
10. Click Next -> Finish.
11. When the process has completed, the message The loading operation was successful will appear. Click Close to return to BlackBerry Desktop Manager.

Note: Desktop Manager 4.3 will display Delete all application data and Delete all currently installed applications.

To perform a clean install of the BlackBerry Device Software using BlackBerry Desktop Manager 4.5 and 4.6, perform the following steps:

1. Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
2. Double-click the Application Loader icon.
3. Click Add/Remove Applications.
4. Type your BlackBerry smartphone password and click OK.
5. Click the check boxes next to the names of the applications you want to load.
6. Click Settings, and then click the check boxes beside Delete all application data and Erase all currently installed applications.
7. Click Ok -> Next.
8. Click Finish.
9. When the process has completed, the message The loading operation was successful will appear. Click Main Menu to return to BlackBerry Desktop Manager.

Advisory: The Delete all application data and Delete all currently installed applications options are not available when using the Application Loader in BlackBerry Desktop Manager 4.5.

• To work around this issue, use the Application Loader standalone file by performing the following steps:

1. Open My Computer (or Computer on Windows Vista). 
2. Navigate to C:Program FilesCommon FilesResearch In MotionAppLoader.
3. Run the Loader.exe file and follow steps 3 through 9 to complete a clean installation of the BlackBerry Device Software.

How to restore data or databases from backup files to BlackBerry smartphones:

To restore all the data in the backup file to your BlackBerry smartphone, complete the following steps:

1. Connect the BlackBerry smartphone to your computer.
2. Open the BlackBerry® Desktop Manager.
3. Double-click Backup and Restore.
4. Click Restore.
5. Navigate to the backup file you want to restore to your BlackBerry smartphone.
6. Double-click the backup (.ipd) file (Created during Step1)

To restore specific databases in the backup file to your BlackBerry smartphone, complete the following steps:

1. Connect your BlackBerry smartphone to your computer.
2. Open the BlackBerry Desktop Manager.
3. Click Backup and Restore.
4. Click Advanced.
5. On the File menu, select Open.
6. Double-click the backup (.ipd) file. (Created during Step1)
7. In the Desktop File Databases section, select the database(s) to restore. Click the right arrow button.
8. Click Yes.

Advisory: If the right arrow button (Step 7) is unavailable the issue may be that your BlackBerry smartphone is associated with BlackBerry Enterprise Server software version 4.0 or later, and your BlackBerry smartphone user account is set for automatic wireless backup, the right arrow button will be unavailable when you attempt to manually restore most databases. To restore these databases manually, complete the following steps:

• 1. Delete the Desktop [SYNC] service book from your BlackBerry smartphone. On your BlackBerry smartphone,go to Options > Advanced Options > Service Book.
• 2. Highlight Desktop [SYNC],display the menu and select Delete.
• 3. Connectyour BlackBerrysmartphone to the computer.
• 4. Restore the databases usingsteps 1 to8 in the procedure above.
• 5. When the database(s) are restored, open the Service Book screen on your BlackBerry smartphone.
• 6. Display the menu and select Undelete. The Desktop [SYNC] service book is restored