Fix My Berry

Description: Outlines when data usage incurs, how chargeable data usage get measures, in addition to some examples per single usage as well as per month usage. 

Examples for Blackberry usage: 

Data Usage – What You Get

 How does chargeable data usage get measured?

Data usage can be measured as follows:

Some cellular providers can offer you a service commonly referred to as Second Voice Line, which is basically two cellular numbers assigned to one SIM card. This is especially useful to people who may travel from city to city or to another province. For Second Voice Line to work, certain criteria must be met:

• Your service provider must offer the service and you must be subscribing to the service.
• Your hardware must support the service.
• You must be using your device on your Home network.

The most common call driver in regards to supporting this Second Voice Line is educating the consumer on how to use the service. Having said that, here are some common issues:

• How to select your Second Voice Line?
  • To select which cellular number will be the active number for placing outgoing calls, go to the Home screen and press the Phone button. This will bring up the Call Log screen.
  • While in this screen, press the Menu button.
  • Select the Change Line option. This will allow you to choose what line is “active” depending on what area you are in.
    • FYI: This will allow you to use the appropriate line to make local calls and reduce any long distance charges that could have been incurred. In order for this service to be beneficial, the user must remember to switch between lines depending on which exchange the are in.
    • FYI: Some phone menu’s vary depending on device and software. Another common path to switch lines is: Phone > Menu > Options > General Options > Active Line.

• How do I know which line a call is coming in on?
  • When an imcoming call comes through to the cellular phone, the numbers “1” or “2” will display on the screen indicating which line is receiving the call. Most times these notifiers will appear somewhere near the top of screen, most likely in the same area you would see other notifications for voice-mail, text messages missed calls, etc.
    • FYI: A very common reason you will not see a notifier on the screen has to do with the OS on the hardware device being used. There are a limited amount of devices that support this service.  An Upgrade of the device operating system may help resolve the issue but is not always guaranteed.

• Can I place a call on hold on one line and answer a call coming in on the other?
  • No. You cannot put one line on hold while using the other. If your line is in use, the incoming call from the other line will go directly to voicemail. If you do not have voicemail, the caller will hear a busy signal or not available recording.
    • FYI: If you are using one line, and a second call comes in to the same line, call waiting will function normally.