Fix My Berry

Note: while the information below is for Intellisync application and BlackBerry Desktop Manager versions 4.1 and less, some of the steps and procedures could be useful when dealing with synchronization issues with new versions of BDM and Synchronize application.

FACT:

• BlackBerry Desktop Manager
• BlackBerry Desktop Manager 3.5
• BlackBerry Desktop Manager 3.6
• BlackBerry Desktop Manager 4.0
• BlackBerry Desktop Manager 4.1
• BlackBerry Intellisync

SYMPTOM:

• Unable to configure Intellisync PIM information for synchronization
  • Unable to synchronize Address Book to a RIM BlackBerry
  • Unable to synchronize Contacts to a RIM BlackBerry
  • Unable to synchronize Calendar to a RIM BlackBerry
  • Unable to synchronize Memo Pad to a RIM BlackBerry
  • Unable to synchronize Tasks to a RIM BlackBerry
  • Determine which application is being processed when Intellisync fails

FIX:

• Prerequisite:
  • Determine RIM BlackBerry Desktop Software version.
  • Verify PIM compatibility with BlackBerry Desktop Software version.
  • Connect the RIM BlackBerry handheld to the desktop computer via cradle/USB.
  • Confirm that the Desktop Manager title bar reads connected. If not troubleshoot physical connection.

Clearing Intellisync PIM information:

1. Start the BlackBerry Desktop Manager.
2. Select Intellisync.
   
   
3. Select Configure PIM.
   
   
4. Highlight “Address Book” and click Choose… button.
   
5. Select “<None>” from list and click OK button.
   
6. Repeat steps 4 and 5 for the other listed “Handheld Applications” (e.g. Calendar, Memopad and Tasks).
7. Once finished, all items should not have a check mark next to them. Select OK.
   
8. A windows will pop up asking for confirmation. Click OK again.
   
9. Click Close button to exit Intellisync.
   
10. Select Options, then Connection Settings.
    
11. Select Detect. The BlackBerry should be detected on whichever COM port or USB port the cradle is connected to.
    
12. Close and restart the BlackBerry Desktop Manager.
13. After restarting, select the Intellisync icon again.
14. Select Configure PIM.
    
15. Attempt to isolate the problem by only choosing one PIM database at a time and click OK.
    (Note: If the PIM application is not present in the list of the item you are attempting to set to synchronize it is not available for sync at this time).
    
16. Verify Synchronize PIM is checked and click Synchronize Now.
    

• If synchronization fails, delete the BlackBerry PIM configuration file.
  • Reset field mapping.
  • Close the BlackBerry Desktop Software.
  • Restart BlackBerry Desktop Software and configure Intellisync for synchronization.
  • If still unable to synchronize or if the problem has been isolated to one PIM database:
  • Clear the handheld databases on the RIM BlackBerry handheld via Backup and Restore.
  • Deleted and undeleted the Desktop [sync] service book on the handheld.
  • If the problem persists, please contact your Customer Service for wireless customers.

Today I had a customer call in with a synchronization issue.  He wanted to use BlackBerry Desktop Manager to sync with Microsoft Outlook. The issue he was having is that he was sharing one PC with multiple users. His spouse was the primary user and was already syncing Outlook with her iphone.  He didn’t want to get her info mixed in with his and didn’t want to have to manually remove them from his BlackBerry.

• Resolution: Create separate user accounts on the PC using the administrative options in Windows XP.
• End result: Each person would have their own profile and own “copy” of  Outlook. The caller was able to setup his Outlook contacts and install BlackBerry Desktop Manager.

Click Here —————>

• Be sure you have PocketMac installed on your Mac already. If not you can get it for free here.



• Connect your BlackBerry to your Mac (PocketMac currently only supports USB and serial port).
• Start PocketMac by clicking the icon.
• Click on BlackBerry.

• You should see your device name an PIN on that page. If not, make sure you connected your BlackBerry to your Mac already and restart PocketMac. Unlike the “BlackBerry Desktop Manager” for Windows PocketMac does not recognize devices that are attached during its runtime.
• Click on the Contacts button to open the contacts tab.

• Activate the “Sync Contacts [...]“ checkbox to enable contact data synchronization in general. Below you find a list of supported contact management programs. As I am using Apple’s Address Book, I checked that one. You should check the appropriate checkbox according to the program you are using. You can also tweak the setting for the specific program you want to synchronize with at “Advanced Preferences…”. That’s it, we are done for contacts.
• Click on the Calendar button to open the calendar tab.

• In here we also check the “Sync Calendar [...]“ checkbox to enable calendar item synchronization. As my configuration uses iCal for calendar items I selected “iCalCalendar”. That’s it, we are done for calendar items.
• Click on the Tasks button to open the tasks tab.

• In here we also check the “Sync Tasks [...]“ checkbox to enable task synchronization. As my configuration uses iCal for task items as well I selected “iCalCalendar”. That’s it, we are done for tasks. (Hint: The program on the right – NextAction! – is compatible with PocketMac and therefor with all applications PocketMac can synchronize your BlackBerry with. It is world’s best GTD application for BlackBerry® Wireless Handhelds!)
• Click on the Notes button to open the notes tab.

• In here we also check the “Sync Notes [...]“ checkbox to enable notes synchronization. As my configuration uses StickiesNotes for notes on my Mac I selected “StickiesNotes”. That’s it, we are done for notes.
• Click on the Bookmarks button to open the bookmarks tab.

• As I am not using Safari for desktop browsing I don’t synchronize that. But those of you who like to use Safari can synchronize your Safari’s bookmarks to your BlackBerry. To do that, just activate the “Push Bookmarks [...]“ checkbox. That’s it, we are done for bookmarks.
• Now you can press the “Sync” button in the top right corner of PocketMac to synchronize your BlackBerry with your Mac and its programs.

• Follow the instructions. If there are any conflicts between your device’s and desktop’s databases you will be notified. You should check all notification carefully as they might contain important information.

• Be sure you have the BlackBerry Desktop Software installed on your desktop computer already.
• Start the BlackBerry Desktop Manager.
• Connect your BlackBerry with your computer via USB.
• Click on Synchronize.

• Activate the Synchronize organizer data checkbox.

• Click on the Configuration tab and click on the Configure synch… button.

• Select all data checkboxes you want your BlackBerry being synchronized to.

• By selecting the data you have to select the program that stores your data on your desktop computer. As I am using Outlook from Microsoft I have selected this program. But you can select another one as well. It just depends on the program you are running.
• That’s it. Now go back and you can select the Synchronize now button at the synchronize dialog.

• If you want your BlackBerry being synchronized every time you connect it to your desktop computer you better select Synchronize the items selected above… checkbox.

“PIN Not Registered” appears in my BlackBerry Desktop Redirector. This error occurs when an encryption key has not been generated. Encryption keys can be manually or automatically generated. For maximum security, new keys should be generated every two to four weeks. If you choose to generate a key automatically, you are reminded after 31 days to generate a new key when you connect your handheld to your PC with the desktop software running.

• To generate an encryption key automatically:
  • Connect your handheld to your PC and open the Redirector Settings tool in the desktop software.
  • Select the Security tab and select Generate keys manually. Click Apply.
  • The following message appears: “The current encryption key is out of date. A new one will have to be generated.”
  • Click OK.
  • The Generating New Key dialog box appears with instructions to move your PC’s mouse in a random motion to generate a key.
  • Click Apply. Then click OK to return to the desktop software.
  • Once you have generated the encryption key, synchronize your handheld with the desktop software.

All the above information is credited to eAccess Support Center

The BlackBerry Desktop Redirector displays “No PIN”.  Possible issues:

• Handheld is not registered on the wireless network.
  • To register with the wireless network: From the Home screen on the BlackBerry device, scroll to Options and then Network Settings.
  • Confirm that the settings are correct and that the Radio field reads On. If the Radio field reads Off, press the SPACE key to change the field to On.
  • Click the trackwheel/ball to view the menu and select Register Now. You should receive a confirmation response from the wireless network in the Messages screen stating that the handheld has been registered. If you didn’t receive a confirmation message you may not be in coverage. Ensure that you are in an area of sufficient coverage for receiving email messages.
• Information have been added incorrectly to the BlackBerry Enterprise Server.
  • Contact your system administrator to confirm you have been properly added to the BlackBerry Enterprise Server.

All the above information is credited to eAccess Support Center

• If the BlackBerry Desktop Redirector is running, the BlackBerry Desktop Redirector icon appears in the Windows System Tray in the bottom right corner of your Windows desktop.
  • To verify that it is running, double-click on that icon to open the BlackBerry Desktop Redirector dialog box. The BlackBerry Desktop Redirector includes online help; to learn more about the fields in the dialog box, click the Help button.
  • If the BlackBerry Desktop Redirector icon does not appear in the Windows System Tray, launch the program by selecting Redirector from the BlackBerry program group under Program Files in the Start menu.

All the above information is credited to eAccess Support Center

There are several reasons why email may not be forwarded to your handheld:

• Is you PC turned on?
  • If your PC is not on, the BlackBerry Desktop Redirector cannot run and no messages will be forwarded to your handheld. Your desktop computer must be on any time you want to receive messages on your handheld.
• Is the BlackBerry Desktop Redirector running?
  • If the BlackBerry Desktop Redirector is not running, no E-mail messages will be forwarded to your handheld. Look for the BlackBerry Desktop Redirector icon in the Windows System Tray on your PC. If it is there, the BlackBerry Desktop Redirector is running. If it is not there, open the BlackBerry Desktop Redirector by selecting Redirector from the BlackBerry program group under Program Files in the Windows Start menu.
• Is your handheld in the cradle connected to your PC?
  • If you have the handheld in the cradle and you selected the option not to forward messages when the handheld is in the cradle, you will not receive any messages on your handheld. Take the handheld out of the cradle to find out if the messages are forwarding properly.
• Have you created Microsoft Exchange Inbox assistant rules?
  • If you have set up Inbox Assistant rules that move new messages from the inbox to another folder, they will not be forwarded to your handheld because the Inbox assistant moves them before the BlackBerry Desktop Redirector can forward them. Once you delete the Inbox assistant rule, new messages should forward to your handheld. See your Microsoft Exchange documentation for more information on the Inbox assistant.
• Have you set filter rules?
  • If you have added some filters in the Redirector Configuration settings, you may have instructed BlackBerry Desktop Software to send only certain messages to your handheld. Check the filters to make sure the messages you want to receive are being forwarded.

All the above information is credited to eAccess Support Center

• BlackBerry Device Manager is designed to connect your BlackBerry smartphone to you local area network (LAN) when your BlackBerry smartphone is connected to your computer via serial or USB cable or a Bluetooth connection. When you BlackBerry smartphone is connected via your LAN, data is not transferred using your wireless service provider’s network. 

• The Device Connection tab is where you will see the available USB and communications (COM) ports and any BlackBerry smartphones connected to them. This tab is also where you would configure disabled ports, enable Bluetooth support, and set the BlackBerry Device Manager to start when you start your computer.

• The Statistics tab lets you do the following: view how long your BlackBerry smartphone has been connected to your computer, determine which server your BlackBerry smartphone is connected to, veiw the records of data sent and recieved by your BlackBerry smartphone, view the total amountof data sent and recieved by your BlackBerry smartphone since it was configured, and reset the statistics gathered by the BlackBerry Device Manager.

• The BlackBerry Router Configuration tab lets you do the following: view router information, enable and add user-defined routers, and delete routers.

• The About tab is where you view information about the Blackberry Device Manager.