Fix My Berry

“PIN Not Registered” appears in my BlackBerry Desktop Redirector. This error occurs when an encryption key has not been generated. Encryption keys can be manually or automatically generated. For maximum security, new keys should be generated every two to four weeks. If you choose to generate a key automatically, you are reminded after 31 days to generate a new key when you connect your handheld to your PC with the desktop software running.

• To generate an encryption key automatically:
  • Connect your handheld to your PC and open the Redirector Settings tool in the desktop software.
  • Select the Security tab and select Generate keys manually. Click Apply.
  • The following message appears: “The current encryption key is out of date. A new one will have to be generated.”
  • Click OK.
  • The Generating New Key dialog box appears with instructions to move your PC’s mouse in a random motion to generate a key.
  • Click Apply. Then click OK to return to the desktop software.
  • Once you have generated the encryption key, synchronize your handheld with the desktop software.

All the above information is credited to eAccess Support Center