Fix My Berry

One of the following scenarios is encountered when using the BlackBerry smartphone and BlackBerry Internet Service:

• FYI: Make sure when using Post Office Protocol (POP), Internet Message Access Protocol (IMAP), or Microsoft Outlook Web Access email accounts that the email application has been configured to leave copies of email messages on the messaging server.                

• FYI: Follow the basic troubleshooting steps in Basic troubleshooting steps for the BlackBerry Internet Service before continuing to next steps.

•  The service books for the BlackBerry Internet Service are not present on the BlackBerry smartphone.
• Send new service books to the BlackBerry smartphone.
• BlackBerry Desktop Redirector was installed at the same time as BlackBerry Desktop Manager. Remove the BlackBerry Desktop Redirector service books from the BlackBerry smartphone by completing the following:
  • On the device Home screen, click Options.
  • Click Advanced Options.
  • Click Service Book.
  • From the list of service books, select Desktop [CMIME].
    Display the menu, and select Delete.
    • FYI: If  Desktop [CICAL] service book is listed, complete the following steps:
      • From the list of service books, select Desktop [CICAL].
      • Display the menu, and select Delete.
  • Modify the BlackBerry Desktop Manager installation to change the BlackBerry Desktop Manager email integration from BlackBerry Enterprise Server to BlackBerry Internet Service.
• Email messages are being sent to an incorrect email address or to an email address that no longer exists.
  • Verify that the recipient’s email address is correct and still exists.
• The BlackBerry smartphone is sending email messages using the WebClient [CMIME] service book.
  • Modify or change the default service book.
  • Delete the WebClient [CMIME] service book
    • On the device Home screen, click Options.
    • Click Advanced Options.
    • Click Service Book.
    • From the list of service books, select Desktop [CMIME].
• A BlackBerry Enterprise Server IT policy is blocking email messages being sent from an email account that is associated with a BlackBerry Internet Service account.
  • Contact the BlackBerry Enterprise Server administrator to turn off this IT policy.
• The BlackBerry smartphone is attempting to send email messages using the service book of an email account that is no longer associated with the BlackBerry Internet Service account.
  • Delete the service book of the email account from the BlackBerry smartphone.
• The BlackBerry Internet Service account contains an invalid Auto BCC or Reply To address.
  • Log in to your BlackBerry Internet Service account.
  • Click Edit beside the affected email account.
  • In the Auto BCC and Reply to fields, type a valid email address.
  • Click Save.
  • Repeat steps 2 to 4 for all other affected email accounts.
    • FYI: When you send an email message from the BlackBerry smartphone, a copy is sent to the email account specified in Step 4.