Fix My Berry

One of the following scenarios is encountered when using the BlackBerry smartphone and BlackBerry Internet Service: 

• FYI: Make sure when using Post Office Protocol (POP), Internet Message Access Protocol (IMAP), or Microsoft Outlook Web Access email accounts that the email application has been configured to leave copies of email messages on the messaging server. 
• FYI: Follow the basic troubleshooting steps in Basic troubleshooting steps for the BlackBerry Internet Service before continuing to next steps.

• An email message filter is preventing email messages from reaching the BlackBerry smartphone. Delete all email message filters that may be restricting email message flow.
  • Log in to your BlackBerry Internet Service account.
  • Click Filters beside the email account to be configured.
  • Click Delete beside the filter to be removed.
• Email messages are being sent to an email address that no longer exists or to an incorrect email address.
  • Verify that the sender is sending email messages to the correct email address.
• The date and time settings on the BlackBerry smartphone are incorrect. An incorrect date and time setting can make it difficult to locate new email messages that arrive on the BlackBerry smartphone. Make sure the date and time settings are correct for the BlackBerry smartphone:
  • From the BlackBerry smartphone Home screen, click Options.
  • Click Date/Time.
  • Make sure that the BlackBerry smartphone is set to the correct date and time.
• The firewall on the BlackBerry smartphone is set to block incoming email messages from the BlackBerry Internet Service. To turn off this option, complete the following steps:
  • From the BlackBerry smartphone Home screen, click Options.
  • Click Security Options.
  • Click Firewall.
  • Make sure that the BlackBerry Internet Service check box is cleared.
• Email messages are being sent to an email account that is not associated with the BlackBerry Internet Service account.
  • Integrate the email account with the BlackBerry Internet Service account.
• A BlackBerry Internet Service account is not associated with the BlackBerry smartphone.
  • To resolve this issue, contact your wireless service provider to determine if a BlackBerry Internet Service account already exists and to assign it to the BlackBerry phone OR create a new BlackBerry Internet Service account.
• The email messages from the integrated email account are being stored in a place other than the root folder of the inbox on the messaging server.
  • Modify the rules in the email application to leave a copy of email messages in the inbox of the messaging server.
• Additional Information
  • Unable to receive email messages sent to a BlackBerry email address
  • Unable to receive email messages from a POP3 email account
  • Unable to receive email messages from an associated Microsoft Outlook Web Access account
  • Unable to receive email messages from an associated Yahoo! Mail account
  • Unable to receive email messages from an associated Google Gmail email account on the BlackBerry smartphone