Fix My Berry

These are a collection of common error messages that can appear on your BlackBerry. By clicking on each error message, it will link to the BlackBerry Technical Solution Center with the appropriate steps to ensure resolution.

• General send failure: please try again
  • Related link: How to perform a hard reset on a BlackBerry smartphone or RIM device
  • Related link: Reasons to perform a hard reset
• Desktop email program unable to store message
  • The following are possible causes for this issue:
    • A network failure occurred between the BlackBerry Enterprise Server and the Microsoft® Exchange Server.
    • The BlackBerry smartphone user’s mailbox has been modified or moved.
    • The BlackBerry smartphone user’s mailbox has reached its storage limit.
    • The BlackBerry Enterprise Server or BlackBerry® Desktop Redirector could not redirect the email message.
    • The Simple Mail Transfer Protocol (SMTP) address is specified incorrectly in the BlackBerry Desktop Redirector settings.
    • The BlackBerry Enterprise Server requires restarting.
• Redirector transaction failure or Transaction error failure at service
  • Summary of Causes:
    • Configurations of the BlackBerry Enterprise Server or BlackBerry Desktop Redirector are corrupt or incomplete.
    • The Messaging Application Programming Interface (MAPI) profile has been modified or the mailbox has been moved to a different Microsoft Exchange Server. (Applicable to Microsoft Exchange users only).
    • The BlackBerry Enterprise Server administration mailbox is corrupt or has been moved. (Applicable to Microsoft Exchange users only).
    • Information stored in the BlackBerry profiles database is corrupt. (Applicable to IBM Lotus Notes® users only).
    • There is an incorrect access control list (ACL) entry in the mail file. (Applicable to IBM Lotus Notes users only).
    • Insufficient permissions on the BlackBerry Enterprise Server to access the BlackBerry device user’s mailbox (Applicable to IBM Lotus Notes users only).
    • Service books for the BlackBerry Internet Service could be corrupt.
    • The encryption key generated on the computer may not have completed successfully as a result of interference from other applications.
    • The BlackBerry device user was removed from the BlackBerry Enterprise Server and is now using the BlackBerry Internet Service.
• Sending failed – Please resend and watch for error message
  • Related link: Register a BlackBerry smartphone or RIM device over the wireless network
• Transaction error – failure at service
  • Summary of Causes:
    • A temporary network issue is delaying email message delivery.
    • The BlackBerry Enterprise Server does not have Manager access to the BlackBerry smartphone user’s IBM® Lotus Notes® email client.
    • The BlackBerry smartphone service books are corrupt or out of date.
    • A new IT policy has been implemented or an IT policy has been modified.
    • There are insufficient permissions on the Microsoft® Exchange Server.
    • Multiple Desktop[CMIME] service books exist on the BlackBerry smartphone.
    • There may be multiple instances of the same BlackBerry smartphone user account.

    • There are two BlackBerry Enterprise Servers connecting to the BlackBerry® Infrastructure with the same Server Routing Protocol (SRP).

Links are directed to the BlackBerry Technical Solution Center